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1. Ordering & Payments
Which payment methods do you accept? We accept a variety of payment methods to ensure a convenient checkout experience. You may complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital payment solutions such as Apple Pay, Google Pay, and other recognised electronic wallets.
Is my payment information protected? We prioritise the integrity of your transaction data. Our website employs industry-standard encryption protocols to process your payment information. All transactions are handled in compliance with relevant financial regulations to maintain a reliable purchasing environment.
2. Shipping & Delivery
Which regions do you serve? dashvise primarily serves customers within the European region. Our operations are based in Luxembourg, allowing us to manage logistics efficiently across the continent.
What are the shipping times and costs? We partner with leading carriers, including DHL, FedEx, and UPS (Priority services), to ensure reliable delivery.
- Order Processing: Orders are typically processed within 1–2 business days.
- Transit Time: Delivery usually takes between 4–9 business days following dispatch.
How can I track my order? Transparency is essential to our service. We provide automated updates via the email address provided at checkout. You will receive notifications at key milestones, including:
- When your order has been dispatched.
- When the parcel arrives at the local sorting facility.
- When the item is out for final delivery.
What happens if my delivery is delayed? If your package has not arrived within the estimated timeframe, please contact our support team. We will initiate a formal investigation with the carrier. Depending on the outcome, we will arrange for a full reimbursement or a replacement of your order.
3. Returns & Cancellations
What is the “Right of Withdrawal”? In accordance with European Consumer Protection Laws, customers within the European Union have a 14-day Right of Withdrawal. You may cancel your purchase for any reason within 14 days of receiving your goods. To exercise this right, please notify us via email within this period.
What is your policy for damaged or faulty items? If you receive a product that is damaged or does not function as intended, please contact our support team at phone@dashvise.com. To expedite the resolution, please provide clear photographic evidence of the issue. Upon verification, we will issue a refund or send a replacement immediately. In these instances, you are not required to return the damaged item.
How do I request a refund? Refund requests should be submitted to our customer service email. Once approved, funds are credited back to the original payment method used during the purchase. Please note that banks may require additional processing time to reflect the transaction in your account.
4. Business Information
Who is the merchant of record? All transactions and operations are managed by:
- Company Name: Schäfer Shop GmbH
- Registration Number: B191710-LU25329804
- Registered Office: 5 An de Längten, 6776 Potaschberg Grevenmacher, Luxembourg
How can I contact customer support? For any inquiries regarding our products, shipping, or existing orders, please reach out via:
- Email: phone@dashvise.com
- Telephone: +352 404849555
- Postal Address: 5 An de Längten, 6776 Potaschberg Grevenmacher, Luxembourg