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1. Introduction At dashvise, operated by Schäfer Shop GmbH, we value the satisfaction of our customers. This Return and Refund Policy outlines the procedures for returns, cancellations, and refunds in accordance with European Consumer Protection Laws and the UK Data Protection standards, ensuring a transparent experience for our clients within the European region.
2. Right of Withdrawal (14-Day Cooling-Off Period) In accordance with the European Union (EU) Consumer Rights Directive, customers have the right to withdraw from their purchase within 14 days of receiving the goods without providing a reason. To exercise this right, you must inform us of your decision via email at phone@dashvise.com. The items should be returned to our facility in their original condition and packaging.
3. Damaged, Faulty, or Incorrect Items If you receive an item that is damaged, faulty, or does not match your order, please contact our support team immediately at phone@dashvise.com. To expedite the process, please provide photographic evidence of the issue. Once verified, we will arrange for a full refund or a replacement to be sent to you at no additional cost. In such instances, you are not required to return the damaged item; a clear photograph is sufficient for our assessment.
4. Shipping and Order Tracking We collaborate with premium carriers including DHL, FedEx, and UPS Priority to ensure efficient delivery.
- Order Processing: 1–2 working days.
- Transit Time: 4–9 working days. Upon dispatch, an automated notification will be sent to the email address provided at the time of purchase. These updates will occur at key milestones, including order fulfilment, arrival at the logistics hub, and when the item is out for local delivery. If an order exceeds the standard transit time, we will initiate an investigation with the carrier. Depending on the outcome, we will provide either a full refund or a complimentary reshipment.
5. Return Address and Process For all approved returns under the 14-day Right of Withdrawal, goods must be sent to our registered warehouse address: Schäfer Shop GmbH 5 An de Längten, 6776 Potaschberg Grevenmacher, Luxembourg
Please ensure the package is clearly marked with your order number. Customers are responsible for the direct cost of returning the goods unless the item is faulty.
6. Refund Processing Once your return is received and inspected, or your claim for a damaged item is verified, we will process your refund. The funds will be credited back to your original method of payment. Please note that banks and card issuers may take additional time to process and post the transaction to your account.
7. Accepted Payment Methods We accept a variety of secure payment methods for your convenience, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Digital Wallets
All transactions are processed through encrypted and secure protocols to ensure the integrity of your payment information.
8. Contact Information For any enquiries regarding returns or refunds, please contact our corporate office: Brand Name: dashvise Company Name: Schäfer Shop GmbH Address: 5 An de Längten, 6776 Potaschberg Grevenmacher, Luxembourg Registration Number: B191710-LU25329804 Email: phone@dashvise.com Telephone: +352 404849555